FAQ


FAQ


1. How to buy products?

Open the website: http://www.whxyauto.com click on the product center, select the product you need, remember the product model and brand, and contact our professional sales personnel online. There are a variety of contact options:

Tel: +86 027-83521881

Email: info@whxyauto.com

QQ: 122662654


Or click the contact us page, enter your name, email, phone number and specific requirements, and submit to our customer service, we will contact you within 48 hours.


2. Are the products all genuine and can the quality be guaranteed?

Our products are 100% guaranteed quality, 100% guaranteed genuine goods, regular channels, you can buy at ease. Every product can be checked for authenticity, all from the major genuine brands, if you have any questions, please feel free to contact our after-sales service.


3. What should I do if I can't find what I need?

You can conduct accurate / fuzzy search according to the product model or brand. If you still can't find it, you can feed back the model or brand of the product you need to our sales personnel.


4. How is the product delivered? Is it safe?

Various delivery methods and regular delivery channels, we will make different packaging for different products to strictly ensure the safety of products.

Land, air and sea transportation

DHL / FedEx / UPS / EMS / SF Express / TNT / Deppon Express ......


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5. What are the payment methods? How to pay?

There are many ways of payment, such as regular invoice and VAT invoice.

01. Alipay payment: choose Alipay payment, the system will automatically generate a payment two-dimensional code, customers open the Alipay on mobile phone, scan code payment.

02. Online online online banking: support more than 200 banks and financial institutions, including industrial and Commercial Bank of China, Agricultural Bank of China, Bank of China, construction bank, Bank of communications, postal savings bank, etc., support credit card, savings card, BOCOM card, which can fully meet customers' payment needs.

03. Offline payment: after offline payment is selected, the customer can pay the payment to our corporate account through offline payment methods such as transfer and remittance. The account number can be viewed on the order payment page. The offline transfer amount and order settlement amount must be consistent.


6. If there is a problem, how to return and exchange goods?

Unless there is a quality problem, customized products cannot be returned and customized products cannot be cancelled.

We only support the return of new products and original products. Therefore, this is highly unlikely to happen.

If the customer wants to return and refund the standard products or our off the shelf products without reasonable reasons, the customer shall bear all expenses incurred in the return.


Return and exchange contact:

Email: info@whxyauto.com

Website: en.whxyauto.com


Legal Disclaimer

Wuhan Xieyuan automation equipment Co. is not an authorized dealer, agent or affiliate of any of the brands or manufacturer, the products of which are offered for sale on https://en.whxyauto.com. All trademarks, brand names, and logos mentioned are used for identification purposes only and are registered trademarks of their respective owners who reserve the rights of ownership. The use of trademark, brand name or product on our website is not intended to suggest that the company, trademark or brand is affiliated to or endorses our website. All products are 100% original, genuine and legally purchased from authorized sources.

+86 027-83521881 122662654 info@whxyauto.com